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Simulation Modeling and Analysis of In-Flight Service Operations for Commercial Passenger Flights
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M. Savsar   , Esra E. Aleisa |
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Abstract: (8652 Views) |
| Nowadays, in-flight comfort has become an essential characteristic to survive in
domestic airline businesses. Air hostesses’ quality of service and response time to customer
demand plays a vital role in enhancing quality of the flight experience and passenger
satisfaction. However, additional requirements on air hostess expose them to fatigue which
could eventually result in job dissatisfaction that also will reflect onto the customer. This
research studies the detailed tasks of airhostesses that take place from take-off to landing and
answers such questions as usefulness of discrete-event simulation in assessing the performance
measures of an airline hostess team and in improving them. Different activity scenarios are
developed through simulation to provide a better organization of the multi-tasks that the
airhostess provide to customers throughout the flight. This study is conducted on an airbus
aircraft. |
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Full-Text [PDF 744 kb]
(4100 Downloads)
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Type of Study: Research |
Subject:
Special
Received: 2012/12/27 | Published: 2013/01/15
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