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Prioritization of stakeholders in hospitals of Guilan University of medical sciences using a combined analysis network process and DEMATEL
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S. R. Hassani Ziabari   , S. B. Salimi , M. Homayounfar |
| Department of Public Administration, Ra.C, Islamic Azad University, Rasht, Iran |
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Abstract: (12 Views) |
The presence of different stakeholders with different interests and expectations in project implementation is one of the issues that presents project managers with serious challenges in managing stakeholders properly. The present study aims to provide useful information for stakeholder management to the heads of hospitals at Guilan University of Medical Sciences by prioritizing stakeholders.
The statistical population of the study includes; heads of hospitals at Guilan University of medical sciences and academic experts, 19 of whom participated in the research implementation process. To screen the components extracted from the theoretical foundations of the research, the fuzzy Delphi method was used, and to structure and analyze the status of the components and prioritize the stakeholders, the analytical network and DEMATEL processes were used. In addition, the snowball sampling method and questionnaire tool were used to collect data.
Using the Delphi method, 10 key factors were identified from 30 components related to stakeholder engagement, including participation, communication, motivation, and alignment of goals. Scoring 30 stakeholders based on these factors revealed that 12 stakeholders, such as employees, patients, and management, received the highest scores. The most important relationships identified through the DEMATEL technique were then analyzed in Super Decision software to prioritize the stakeholders.
According to the network analysis process, key stakeholders identified include management, contracted physicians, the University of Medical Sciences, employees, and the Ministry of Health and Care. This highlights the importance of engaging these stakeholders to achieve the hospital's goals.
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| Keywords: Organizational Stakeholder, Prioritization, Hospital, Network Analysis, DEMATEL Technique. |
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Full-Text [PDF 600 kb]
(6 Downloads)
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Type of Study: Research |
Subject:
Special
Received: 2025/01/9 | Accepted: 2025/03/15
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